Trip Search




Employment

For nearly 50 years Sundowners Overland has been crossing Asia from India to Europe and most places in-between and is the most highly regarded Asia Overland travel company, offering the most extensive choice of overland journeys from fully escorted tours to tailor made journeys across the region. Sundowners Overland is also represented through our youth brand, Vodkatrain. Our continued success is due to our focus on just one continent: Asia, and our commitment to providing experiences that Share Asia Overland. Differently.

Advantages of working for Sundowners Overland:

  • Competitive salary commensurate with experience
  • Varied and challenging responsibilities 
  • Spacious, modern CBD offices 
  • Opportunity to work for an established niche specialist in unique and exciting travel destinations
  • Exceptionally friendly and vibrant working environment offering great support and a strong focus on teamwork.
TRAVEL ADVISOR - ASIA OVERLAND

Position Objectives:

• High level customer service with a sales focus to maintainexisting client base, grow repeat business and gain new clients

• Accountable for meeting sales targets annually and monthly.

Agent and Client RelationshipManagement:

• Develop and maintain high level relationships with travel agentsand clients

• Handling of telephone, email, face to face and web enquiries

• Consistent follow-up of all enquiries, quotes and options toensure maximum conversion of potential business into sales

• Promoting all Sundowners Overland and Vodkatrain products in apositive, detailed and informative manner to all clients/agents

Bookings Management:

• Creation of customized individual travel plans, land and airreservations with our global travel agent partners

• Creation of personalized client documentation

• Processing client visas within appropriate time frames

• Management of accurate client data in CRM system

• Management of accurate booking data in Reservations system

• Engage with clients and travel agents through Live Chat

Essential Attributes:

• Focused on delivering and exceptional client experience to allour clients and agents

• Certificate III in Travel - or higher

• Proven ability to deliver sales targets

• Understanding of wholesale travel industry

• High level of attention to detail whilst retaining the abilityto see the 'bigger picture'

• Proven ability to meet deadlines under pressure, demonstrateflexibility and be able to act on own initiative

• High level of computer literacy

• Proficient in flight reservation systems

• Effective communicator to manage external and internalrelationships and to inspire and inform our clients

• Strong team player as well as ability to work alone

• Passion for travel and the desire to develop an in depthknowledge of Sundowners Overland destinations

• At least 12 months experience in a similar role would beadvantageous


 Please apply including CV, covering letter and references to Liz Anderson, Managing Director

---------------------------------------------------------------------------------

TOUR LEADER - TRANS SIBERIAN RAILWAY, MONGOLIA AND THE SILK ROAD 

We are currently seeking outstanding individuals to lead our Fully Escorted journeys of up to 24 clients through exciting & challenging destinations along the Trans Mongolian and Trans Siberian Railway or along the ancient Silk Road. 

Our tours range from 16 to 41 days, during which time the Tour Leader must display confidence, diplomacy and integrity. The role will require you to mix these qualities with excellent customer service, hard work and dedication to ensure we deliver an outstanding experience to all clients.

The essentials:

  • Ability to commence from April 2017

  • Minimum commitment of 2 operating seasons (Apr. – Oct.)

  • Substantial customer service experience

  • Energetic & engaging personality

  • Versed in public speaking & group management

  • Exceptional attention to detail

  • Travel experience through diverse destinations

  • Exemplary communication & decision making skill

Our Tour Leaders role is paramount in maintaining & fostering our reputation for providing an exceptional experience for our clients.

This is a unique opportunity to provide our clients with an enjoyable and memorable experience while meeting people from all around the world and visiting amazing destinations.

***NB: Successful applicants will need to make themselves available at least 8 weeks prior to commencing.****

To request an application form and full job description, please email our Managing Director, Liz Anderson liz.anderson@sundownersoverland.com 


---------------------------------------------------------------------------------

PRODUCT & BOOKINGS SUPPORT - MELBOURNE

 

Position Objectives and Responsibilities:

            To develop and maintain a consistent and up todate product database that is efficient, detailed, accurate and accessible toall required users.

            To provide exceptional customer service to internaland external customers.

            To communicate effectively and consistently withour local partners and internal team members to maintain excellentrelationships.

            To assist in the Booking process to ensure thesmooth delivery of services to our customers

Product Database Management, Development & Maintenance –in conjunction with Product team

            Maintain consistency of information across allareas: Product database and internet/intranet.

            Create detailed price request documents using MSExcel

            Obtain contracted rates from all local partnersin a timely manner

            Load contracted rates and maintain all productinformation in product database in an accurate and timely manner

            Ensure accuracy of journey inclusions as pertour run sheets and brochure information

            Ensure data integrity on a regular basis (on weband internally)

            Ensure accurate representation of each product(description, prices, availability)

            Perform analysis of prices provided by suppliers

            Provide reports as requested on productutilization

 

Bookings Management – in conjunction with Bookings Team

·       Produce client documentation(booking confirmations, visa support, journey itineraries etc.)

·       Liaise with local suppliers torequest, confirm and enquire about services and obtain invitation letters forour clients’ visa applications

·       Ensure reservations are correctlyconfirmed and priced 

·       Check documents and bookings forerrors

·       Work closely with our otherdepartments (Sales, Product, Accounts) to achieve a high standard of overallclient experience

 

 

Relationship Management:

            Maintain and grow relationships with suppliersin our destinations

            Source and establish new supplier relationshipsin conjunction with Product Co-ordinators and Ground Operations Manager

Annual Brochure Production:

            Create and input data for pricing of allSundowners Overland and Vodkatrain product for annual brochures and ad hocmarketing campaigns

            Source new product as required

            Collate destination information for new journeysas required

 

Essential Attributes:

            Suitable role for accounts competent personwith high level of numeracy and strong analytical skills

            High level of attention to detail whilstretaining the ability to see the ‘bigger picture’

            Process driven with strong organizational skills– logical approach to decision making

            Proficient in all Microsoft Office packages andin particular a high level of skill in Microsoft Excel

            Excellent verbal and written communication

            Ability to prioritise and manage multiple tasks,work well under pressure and meet deadlines

            Highly motivated and strive to deliver highquality and accuracy of work

            Client focused

            Focused on delivering an exceptional customerexperience to all our clients and sourcing the best possible productaccordingly

            Proven ability to meet deadlines under pressure,demonstrate flexibility and be able to act on own initiative

            Ability to build relationships, influence andnegotiate with suppliers whilst demonstrating cultural awareness andsensitivity

            Strong team player as well as ability to workalone